Terms & Conditions

Last updated: 2 September 2026

These Terms & Conditions govern your use of madidhoo.com and any enquiries, orders or services made available through the website.

The website is operated by Madidhoo Green, which carries out agricultural and related activities based at Madidhoo, Shaviyani Atoll, Maldives.

By using this website, you agree to these Terms & Conditions. If you do not agree with them, please discontinue use of the website.

1. About This Website

Madidhoo.com provides information about:

  • Agriculture at Madidhoo
  • Fresh produce
  • Product availability
  • Supply opportunities
  • Agricultural activities
  • Related services
  • Business and general enquiries

The website may also provide online shop functionality through WooCommerce.

Information on the website is provided for general and commercial information purposes and may be updated from time to time.

2. Produce and Product Availability

Agricultural production is affected by season, weather, crop cycles, growing conditions and harvest schedules.

As a result:

  • Not every product displayed on the website will be available at all times.
  • Available quantities may change without notice.
  • Product varieties, sizes, appearance and harvest characteristics may vary.
  • Certain products may only be available seasonally.
  • Large or recurring orders may require advance arrangement.

Displaying a product on madidhoo.com does not guarantee that the product is currently in stock or available in the quantity requested.

For larger supply requirements, customers are encouraged to contact us directly to confirm availability.

3. Product Images and Descriptions

We aim to present our produce and other products as accurately as reasonably possible.

However, fresh agricultural produce naturally varies in:

  • Size
  • Shape
  • Colour
  • Weight
  • Appearance
  • Ripeness
  • Other natural characteristics

Product photographs are therefore illustrative and should not be interpreted as a guarantee that every item supplied will look exactly the same.

We may update product descriptions, photographs and other information where necessary.

4. Prices

Where prices are displayed on the website, they are subject to change without prior notice.

Prices may vary depending on factors including:

  • Current availability
  • Quantity ordered
  • Product grade or size
  • Packaging
  • Delivery requirements
  • Destination
  • Seasonal conditions

For wholesale, resort or recurring supply arrangements, separate quotations or agreed pricing may apply.

Unless expressly stated otherwise, a price shown online does not necessarily include transportation, delivery or other additional charges.

5. Orders

Where online ordering is enabled, placing an order through madidhoo.com constitutes a request to purchase the selected products.

An order is not considered finally accepted until it has been confirmed by Madidhoo Green.

We reserve the right to decline, adjust or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • The requested quantity cannot be supplied
  • Incorrect pricing or product information has been displayed
  • Delivery cannot reasonably be arranged
  • Payment cannot be verified
  • An order appears fraudulent or abusive
  • Circumstances outside our reasonable control affect production or supply

If an order cannot be fulfilled after payment has been received, we will take reasonable steps to contact the customer and arrange an appropriate refund, replacement or alternative where applicable.

6. Wholesale and Supply Enquiries

Resorts, businesses, island communities and other customers may contact us regarding larger or recurring supply requirements.

Any quotation, supply schedule, quantity commitment, delivery arrangement or other commercial term provided in response to such an enquiry may be subject to separate written agreement.

Information submitted through an enquiry form does not by itself create a binding supply agreement.

7. Payments

Where online payment facilities are available, payment may be processed through a third-party payment provider.

Customers are responsible for providing accurate billing and payment information.

Madidhoo Green is not responsible for delays, interruptions or failures caused by a third-party payment service, except to the extent directly attributable to us.

Alternative payment arrangements may apply to approved commercial or wholesale customers.

8. Delivery and Collection

Delivery arrangements depend on the product, quantity, destination and available transport.

Where delivery is offered:

  • Estimated delivery times are not guaranteed unless specifically agreed.
  • Customers must provide accurate delivery details.
  • Additional delivery charges may apply.
  • Delivery may be affected by weather, sea conditions, transport availability or other operational circumstances.

Where produce is transported between islands, delays may occasionally occur due to conditions outside our reasonable control.

Any specific delivery commitment agreed directly with a commercial customer will take precedence over general information published on the website.

9. Fresh and Perishable Produce

Many products sold through Madidhoo are fresh and perishable.

Customers should inspect fresh produce promptly after receiving it and store it appropriately.

Because of the perishable nature of agricultural produce, returns and cancellations may be subject to different conditions from those applicable to non-perishable products.

If you believe fresh produce has arrived damaged, spoiled or materially different from what was agreed, please contact us as soon as reasonably possible and provide relevant details and, where helpful, photographs.

We will review the circumstances and determine an appropriate resolution.

10. Cancellations, Refunds and Replacements

Cancellation and refund eligibility may depend on:

  • Whether an order has already been harvested or prepared
  • Whether transportation has been arranged
  • Whether the goods are perishable
  • The reason for cancellation
  • The condition of the goods
  • Any separately agreed commercial terms

Where an error is attributable to Madidhoo Green, we will take reasonable steps to provide an appropriate remedy, which may include replacement, account adjustment or refund.

Refunds, where approved, will generally be returned through the original payment method where practical.

Nothing in these Terms is intended to remove any rights that cannot lawfully be excluded.

11. Customer Responsibilities

When submitting an enquiry or placing an order, you agree to provide information that is accurate and reasonably complete.

You must not:

  • Use the website for unlawful purposes
  • Submit false or misleading information
  • Attempt to interfere with website security
  • Attempt unauthorised access to website systems
  • Use automated methods to disrupt or misuse the website
  • Place fraudulent orders

We may restrict access or cancel transactions where misuse is reasonably suspected.

12. Website Accounts

If customer accounts are enabled, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully or in violation of these Terms.

13. Intellectual Property

Unless otherwise stated, the content on madidhoo.com—including text, branding, graphics, photographs, website design and other original materials—is owned by or used with permission by Madidhoo Green.

Content may not be copied, reproduced, republished or commercially exploited without appropriate permission, except where permitted by law.

14. Third-Party Links and Services

Madidhoo.com may contain links to or integrations with third-party services, including:

  • Payment providers
  • Google services
  • Maps
  • Social media
  • Messaging platforms
  • Other external websites

We are not responsible for the content, availability, security or practices of external websites or services.

Use of a third-party service may also be subject to that provider’s own terms and privacy policies.

15. Website Availability

We aim to keep madidhoo.com reasonably accessible and accurate, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

  • Maintenance
  • Hosting issues
  • Technical failures
  • Security measures
  • Updates
  • Circumstances outside our control

We may modify, suspend or discontinue features of the website where reasonably necessary.

16. Accuracy of Information

We make reasonable efforts to keep information on madidhoo.com accurate and current.

However, information relating to agricultural production, product availability, harvest timing, transportation and other operational matters may change.

If information displayed on the website conflicts with a specific written quotation, order confirmation or supply agreement issued by Madidhoo Green, the specific agreement or confirmation will generally take precedence for that transaction.

17. Limitation of Liability

To the extent permitted by applicable law, Madidhoo Green will not be responsible for indirect, incidental or consequential loss arising solely from the use or inability to use the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would not be permitted by applicable law.

18. Privacy and Cookies

Use of madidhoo.com is also subject to our:

Privacy Policy
Cookie Policy

These explain how personal information and cookies are handled when you use the website.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

  • Website functionality
  • Shop features
  • Products or services
  • Business practices
  • Applicable requirements

The latest version will be published on this page with the revised Last updated date.

Continued use of the website after an update means the current version will apply to future use and transactions.

20. Contact Us

For questions about these Terms & Conditions, orders or supply arrangements, please contact:

Madidhoo Green
Shaviyani Atoll
Republic of Maldives

Email: info@madidhoo.com
Website: madidhoo.com